Terms of Service

Jiva-Apoha has a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, you can contact us at info@jivaapoha.com.

 

COVID-19 UPDATE

Is it safe to shop from your site?
We are operating and following in line with advice from the CDC Industry Guidance and the local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.

Receive my order/return/exchange?
We are monitoring the situation very closely and will be in touch if there is any update to your order, there will be no exchanges or returns on any body products at this time!

Delivery of my purchase?
We are monitoring the situation and continue to work very closely with our shipping partners and aim at making sure that all appropriate health and hygiene standards are adhered to.

Terms & Service:
This website is operated by JIVA-APOHA. Throughout the site, the terms “we”, “us” and “our” refer to Jiva-Apoha. Jiva-Apoha offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

Your support and happiness is extremely important to us. Please contact info@jivaapoha.com if you have any questions about a recent purchase. Refunds and returns are treated individually per case basis. Refunds will only be issued if the OIL item is considered defective or broken upon arrival. We do not accept returns for used or tampered product that has been mis-handled. In any event of a returned item, a 20% of restocking fee will apply to all OIL(S) PRODUCT returned. Jiva-Apoha does not accept exchanges for any OIL products. All sales are final. 

DISCLAIMER:
Jiva-Apoha and the statements made on this website have not been evaluated by the Food & Drug Administration. Our products are not intended to diagnose, cure or prevent any disease. If a condition persists, please contact your physician or health care provider. The information provided by this website or this company is not a substitute for a face-to-face consultation with a health care provider, and should not be construed as individual medical advice.

During PREGNANCY please consult your physician before using any essential oils. In the second and third trimesters, some oils are safe to use which may include Jasmine, Chamomile, Lavender, Geranium, Rose, Sandalwood, Frankincense, Neroli, Palmarosa, Tea Tree, Vetiver and Ylang Ylang.